Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and next-day delivery options. Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times typically range from 7-14 business days, depending on customs processing in your country.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress through our website or the carrier's tracking system.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Some sale items may be final sale.
How do I initiate a return?
Visit our Returns Center in your account dashboard to start the process. You'll receive a prepaid return label for domestic orders.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may take additional time to post the credit to your account.
Sizing & Fit
Where can I find size charts?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these to your body measurements for the best fit.
What if my item doesn't fit?
You may exchange for a different size within 30 days, subject to availability. See our Returns & Exchanges section for details.
Do your garments run true to size?
Most items follow standard sizing, but we always recommend checking the specific product's size chart as some styles may have unique fits.
Product Care
How should I care for my garments?
Each item comes with care instructions on the label. Generally, we recommend gentle machine wash or hand wash in cold water, and laying flat to dry for knitwear.
Are your fabrics sustainable?
We're committed to sustainability and use eco-friendly materials whenever possible. Product descriptions specify fabric composition and sustainability features.