Tracking order

Order Tracking Process

At CelesteAura, we make it easy for you to track your order every step of the way. Here's how our order tracking system works:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation containing your order details and estimated delivery date.
  2. Processing: Your order will be processed within 1-2 business days. You'll receive a notification when your package is prepared for shipment.
  3. Shipping Notification: Once shipped, you'll receive an email with your tracking number and carrier information.
  4. Tracking Updates: Use your tracking number to monitor your package's journey until delivery.

How to Track Your Package

You can track your CelesteAura order through multiple methods:

1. Direct Carrier Tracking

Click the tracking link in your shipping confirmation email to be directed to the carrier's tracking page.

2. Your CelesteAura Account

Log in to your account and visit the Order History section to view your order status and tracking information.

3. Third-Party Tracking Services

For comprehensive tracking across multiple carriers, we recommend using:

17Track - A reliable global package tracking platform that supports most international carriers.

How to use 17Track:

  1. Visit www.17track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view detailed shipping information

Tracking FAQs

Why isn't my tracking information updating?

Carriers may take 24-48 hours to update tracking information after receiving the package. If no updates appear after 3 business days, please contact our customer service.

My tracking shows delivered but I haven't received my package. What should I do?

First, check with neighbors or your building management. If still missing, contact the carrier directly, then reach out to our support team if the issue persists.

How long does international shipping take?

International delivery times vary by destination but typically range from 7-21 business days after shipment. Your tracking information will provide the most accurate estimate.

Need further assistance with your order? Our customer service team is happy to help. Contact us with your order number and any tracking questions.