Shipping policy
Shipping Methods & Delivery Times
CelesteAura offers worldwide shipping through trusted carriers. Processing time for all orders is 1-3 business days (excluding weekends and holidays). Estimated delivery times:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- International Shipping: 7-20 business days (varies by destination)
Delivery times are estimates and may be affected by factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free standard shipping is available for orders over $100 to select countries.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number through our website or the carrier's website.
Customs & Import Duties
International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges are determined by your local customs office and are not included in the order total.
Shipping Restrictions
We currently cannot ship to PO boxes or military addresses. Some countries may have restrictions on certain products - please check with your local customs office before ordering.
Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Contact Us
For any shipping-related inquiries, please contact our customer service team at [email protected] or through our contact form.